Refund policy

Last Updated: 21 July 2026

At Respawn Room, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully before requesting a return or refund.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

The return request must be initiated within 7 days of receiving your order.
The product must be unused, unworn, and in its original condition.
The product must be returned in its original packaging with all accessories, manuals, and tags (if applicable).
Proof of purchase (order confirmation or receipt) must be provided.

Returns that do not meet these conditions may not be accepted.

2. Return Timeframe

You may request a return within 7 days from the date your order is delivered.

To start a return, please contact us at:

Email: boldeagle7777@gmail.com

Please include:

Your Order Number
Product Name
Reason for Return
Photos or videos (if the item is damaged, defective, or incorrect)

3. Refund Process

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If your return is approved:

Your refund will be processed to your original payment method.
Refunds are typically completed within 5–10 business days, depending on your bank or payment provider.
Shipping charges (if any) are generally non-refundable unless the return is due to our error or a defective product.

If your refund is delayed, please contact your bank or payment provider before reaching out to us.

4. Exchange Policy

We offer exchanges for:

Defective products
Damaged products
Incorrect items received

If you would like to exchange an item, please contact us within 7 days of delivery.

Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer a refund or store credit, as applicable.

5. Damaged or Defective Products

If your order arrives damaged, defective, or incorrect:

Contact us within 7 days of delivery.
Email us at boldeagle7777@gmail.com.
Include clear photos or a short video showing the issue.

Once verified, we will arrange a replacement or issue a refund at no additional cost to you.

6. Non-Returnable Items

The following items cannot be returned unless they arrive damaged, defective, or incorrect:

Products showing signs of use or damage caused after delivery.
Products returned without original packaging or accessories.
Personalized or customized products.
Gift cards (if applicable).
Downloadable digital products (if applicable).
Hygiene or personal care products that have been opened or used.

7. Return Shipping Costs

If the return is due to a damaged, defective, or incorrect product, Respawn Room will bear the return shipping cost.
If the return is requested for any other approved reason (such as a change of mind, where accepted), the customer is responsible for the return shipping charges.
We recommend using a trackable shipping service, as we are not responsible for returns lost in transit.